Working on Christmas Eve

I am working today, my shift begin at 13h30. I just hope it will be one of those quiet day, I need one. It's getting anoying receiving calls one after the other. There's people actally who wait 20 minutes over the phone until to get an agent. Customers keep calling and calling... You barely have time to hang up that you immediately receive another call...

Anyway, the good news is that I don't work on Christmas day, so I might walk aound. I just wish it won't rain. And the bad news is that work on Boxing Day. I begin to really hate my job. I have work schedule still changing from week to week and I don't have 2 days off in a row, which I really don't understand the reason why. If still going on like this, I might begin to look for another job in January. There's no way I can continue like this. One day you work from 15 to midnight, another day 11h to 20h... Is it too much asking to have a fix schedule? I cannot work at my other job as much as I would like because of that.

Nothing much going on

I didn't get evaluate at my job yet. I work until midnight yesterday. After 21h, I might receive 2 or 3 calls, but it's about all. I got a mam asking me how to do the capital letters in his SMS. Well, I had to ask for that one. A very difficult one. Lol! Anyway, usually, by pressing *, you can text in capital letters, but it's depend of the handset. But I have to ask and I might appear super dumb about cell phone. We didn't learn the basic in training. I guess they taught that we all known what an handset is about.

Anyway for my part, I didn't know anything about hanset when I first start that job. I got my pay check today, it's not so bad, but I would have like a bigger pay check, especially knowing that I can barely work at my second job with the crazy work schedule. I heard that if we were willing to do 3 to midnight from Monday to Friday, we can have the Saturday and Sunday off, at least. If the job was paying just a bit better, I could see myself there for quite a long time. For now, I have a job, at least. I discove a full of things on different co-workers, one was in New York on September 11, another change of job because someone got a promotion while he was knowing everything, an another one couldn't get a 21$ per hour paying job because of a criminal record. I told her it wasn't so bad, that she was going to work with me lol. It's seem like we all have our little things.

All job seekers hoping for the best.

My new job is getting more usual

I am not going to New Brunswick for Christmas. I won't have nothing much to do during that time, if it's not blogging. I might work during Christmas time, I don't know my work schedule yet. The job is not so bad. I didn't have any evaluation yet (thanks God lol), but other co-worker did.

I know I already did something wrong because I had to follow-up on something that I did and wasn't supposed to do. I explain the situation in writting, I didn't have the chance to talk face-to-face to my coach. I just hope I won't loose the job because what happen. I didn't get any news from it. Anyway, I was just trying to do my best, but when you think of it, the incident is a little bit hilarious. I was just trying to make the custome happy, my own way. I am doing to see what happen. I have receive my work schedule fo next week, so I know I am woking next week.

The job is sometime confusing and since I don't know nothing about cell phone, it's a little bit more challenging for me. Like for example, a guy once had a number save somewhere in his handset, I gave him the indication, everything went find, but when he asked me who to erase the number, I was stuck, I just don't know how it's work. Anyway, most customers know how work their handset, lucky me lol.

Why a cell phone is being call an handset?

For that one, I really don't know. How come a cell phone is calling an handset, I trully don't know and I don't really understand the word handset, it's all new fo me. There's all kind of words related to the cell phone and it's make it difficult to serve in French and English at the same time. It can get very confusing and there's all kind of thing you need to know.

They cut our training session at the job, so we actually only gor one full day of integration, and for the rest, we were all by ourself, people quite almost one after the other. There's a couple of things I now know how to go, but there's so much thing that it make us feel miserable, since they don't seem to much in a hurry to provide help when one of us ask question. They really don't seem to care at all. It's one of the most difficult job I have never had, because I feel I haven't been well-train and they mess up with our integration period, plus other things.

I actually need to give my employee id to a guy was unhappy with the services I provide him. I resolve his call in 30 minutes (it's only my third day there lol) and I throught I was doing well because I has been able to do everything I need to do for him. It's just it took me some time to answer a question he got at the end. It took me some time because I wasn't able to find the information and I didn't want to tell him something wrong.

I came out with the right answer, all proud of myself. But unfortunately, the guy wasn't satisfy. Because of the waiting period he got before getting me, and after that, the time that he pass with me. I didn't hesitate to provide him my id employee because he actually ask for my last name, which he were told not to provide, only our id number. I don't mind because anyway, we were told that almost each call are listen by someone and if I wouldn't had given my id number, I could have get in trouble and the guy could believe that I am hidden or something.

Anyway, I really tired, I still don't have the Internet at home, the Bell technician never come, and I am about to close my account with them. I just hope to finish that week at least at work and next week will be another week... in hell lol!

Getting through my third week in a call center

Since I unfortunately didn't get fired yet, I am starting my third week in a call center lol! A third long week. Because it's going to be a long week. I have to answer customer calls and I barely know what's a handset lol. I find it way too funny. I am not at my place, but I don't mind, I will see how things turn out.

There's at least one thing that I like about the job, it's to re-active a deactivate cell phone number. That's cool. It's make me feel powerful. Lol! I just had the time to handle 4 calls this last Friday. I was getting so hot, it was like I was having a fever or something. There's one call I was able to answer with no help, but for the 3 others, I scream for help. Lol! I actually stand up on my feet and I look around for someone to help me. I have no idea how things will go on this week. If I continue like this, I am going to have the hell of a time, and I am not able to work at what use to be my evening job because this week I have a crazy work schedule, I really don't like it the way it is right now.

We were told during training session that after 3 months, we could choose our work schedule, so we will see about that. But in the meantime, I can only work during the weekends and it really make be feel made about this new job and it's the reason why I wouldn't mind if I get fired. So we will see about it. If I get fired, I won't resist, it will be thank you, bye bye for me. Jobs in a call center is a living hell, especially when the call center is a service provider, because you can get paid at a smaller salary and you get more of stress because the so call business you are working for doesn't want to loose their clients.

I am tired at this time, I get back of work at 20h and I just got the time to make lunch and do my laundry and it's already 22h. My life really suck. lol! Could it be really more bad that what it is right now?